WHAT THE FAQ?

DE$IGNER DONUT FAQ

DO YOU MAKE CUSTOM DONUTS?

YES!

WE REQUIRE A MINIMUM ORDER OF AT LEAST 2 DOZEN DONUTS PER CUSTOM DESIGN.


HOW MUCH DO THEY COST?

THE PRICE DEPENDS ON THE COMPLEXITY OF YOUR DESIGN AND TOTAL QUANTITY. 

WE WILL GIVE YOU A QUOTE AFTER WE FINALIZE DESIGN DETAILS VIA EMAIL.


HOW DO I ORDER?

ALL CUSTOM ORDER / CATERING REQUESTS SHOULD BE SUBMITTED THROUGH OUR CATERING REQUEST FORM HERE

PLEASE DO NOT CALL, DIRECT MESSAGE, OR GIVE US DETAILS IN STORE ABOUT CUSTOM/CATERING ORDERS.

FILLING OUT THE CATERING REQUEST FORM IS THE BEST WAY TO ENSURE THE RIGHT PERSON ON OUR TEAM HAS ACCURATE DETAILS AND ALL THE INFORMATION WE NEED TO MOVE FORWARD WITH YOUR ORDER.

ONCE WE RECEIVE YOUR REQUEST FORM, WE MAY CALL YOU TO COLLECT MORE DETAILS ABOUT YOUR ORDER.


WHEN SHOULD I ORDER?

THE EARLIER THE BETTER!

OUR SIGNATURE DONUT DESIGNS SHOULD BE ORDERED AT LEAST 1 WEEK PRIOR TO YOUR EVENT DATE.

CUSTOM DONUT DESIGNS SHOULD BE ORDERED AT LEAST 2 WEEKS PRIOR TO YOUR EVENT DATE.

ORDERS PLACED AFTER DEADLINES MAY INCUR RUSH ORDER FEES. 

ORDERS ARE NOT COMPLETE OR ADDED TO OUR CATERING CALENDAR UNLESS PAYMENT HAS BEEN MADE IN FULL. WE WILL NOT ADD ORDERS TO OUR CATERING CALENDAR THAT HAVE NOT BEEN PAID IN FULL. IF THE ORDER IS NOT ON OUR CALENDAR, IT WILL NOT BE MADE ON THE REQUESTED DATE/TIME. IF PAYMENT IS NOT RECEIVED BEFORE THE DEADLINE TO COMPLETE AN ORDER, THE ORDER MAY INCUR FEES WHICH MUST BE PAID IN ORDER TO SECURE A SPOT ON OUR CATERING CALENDAR.


CAN I ORDER YOUR DE$IGNER DONUTS BY THE DOZEN?

YES! 

WE REQUIRE A MINIMUM ORDER OF AT LEAST A HALF DOZEN [6] DONUTS PER DESIGN.

WE CANNOT MAKE 1 DONUT PER DESIGN FOR ADVANCED ORDERS UNLESS OTHERWISE STATED.

PLEASE FILL OUT OUR CATERING REQUEST FORM HERE FOR A QUOTE!


I WOULD LIKE TO CANCEL MY DONUT ORDER. CAN I GET A REFUND?

SIGNATURE DONUT DESIGN ORDERS CAN BE 100% REFUNDED IF CANCELED AT LEAST 48 HOURS BEFORE THE PICK UP DATE / TIME. SIGNATURE DONUT DESIGNS CAN BE 50% REFUNDED IF CANCELED AT LEAST 24 HOURS BEFORE THE PICK UP DATE / TIME. 

CUSTOM DONUT DESIGN ORDERS CAN BE 100% REFUNDED IF CANCELED AT LEAST 14 DAYS PRIOR TO YOUR PICK UP DATE / TIME
OR 50% REFUNDED IF CANCELED AT LEAST 7 DAYS PRIOR TO YOUR PICK UP DATE / TIME. 50% OF THE FULL PAYMENT FOR CUSTOM DONUTS IS NON-REFUNDABLE AND SHALL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

SORRY, NO REFUNDS FOR NO SHOWS OR SAME DAY CANCELLATIONS.


DO YOU SHIP YOUR DONUTS?

UNFORTUNATELY AT THIS TIME WE CANNOT SHIP OUR DONUTS.

WE HAVE NOT YET FOUND A SERVICE THAT IS ABLE TO DELIVER THEM SAFELY AND IN A TIMELY MANNER IN ORDER TO GUARANTEE DESIGN PRESERVATION AND FRESHNESS.


CAN I SAVE MY DONUTS FOR TOMORROW?

ALL DONUTS SHOULD BE ENJOYED THE SAME DAY THEY ARE ORDERED TO ENSURE MAXIMUM FRESHNESS.

WE DO NOT RECOMMEND KEEPING YOUR DONUTS OVERNIGHT. 

WE RECOMMEND MICROWAVING EACH DONUT FOR 5-10 SECONDS FOR BEST TASTE!


SOFT SERVE FAQ

WHY IS THERE A HOLE IN THE MIDDLE OF MY SOFT SERVE?

DUE TO HOW THE ICE CREAM IS DISPENSED, WE NEED TO LAYER THE ICE CREAM ON TOP OF ITSELF TO CREATE THE SWIRL.

THERE IS NO WAY TO CREATE A PRETTY CONE-SHAPED SWIRL WITHOUT A HOLE IN THE MIDDLE.

WE PURPOSELY SWIRL THE ICE CREAM PAST THE POINT OF THE CUP TO COMPENSATE FOR THE MIDDLE.


DO YOU HAVE ANY VEGAN / DAIRY-FREE OPTIONS?

YES!

WE CURRENTLY OFFER MANGO-PINEAPPLE AS AN OPTION FOR OUR VEGAN / DAIRY-FREE GUESTS.


CAKE FAQ

CAN I ORDER A WHOLE CAKE?

YES! 

PLEASE INQUIRE ON OUR CATERING REQUEST FORM HERE SO WE CAN HAVE ALL THE DETAILS WE NEED TO PROVIDE YOU WITH A QUOTE.


WHEN DO I NEED TO ORDER THE CAKE?

THE EARLIER YOU REQUEST AND FINALIZE YOUR ORDER, THE BETTER BECAUSE OUR CATERING CALENDAR FILLS UP FAST!

OUR SIGNATURE CAKE DESIGNS - AT LEAST 7 DAYS PRIOR TO EVENT DATE

CUSTOM CAKE DESIGNS - AT LEAST 1 MONTH PRIOR TO EVENT DATE

ORDERS PLACED AFTER DEADLINES MAY INCUR A RUSH ORDER FEE. 

ORDERS ARE NOT COMPLETE OR ADDED TO OUR CATERING CALENDAR UNLESS PAYMENT HAS BEEN MADE IN FULL. WE WILL NOT ADD ORDERS TO OUR CATERING CALENDAR THAT HAVE NOT BEEN PAID IN FULL. IF THE ORDER IS NOT ON OUR CALENDAR, IT WILL NOT BE MADE ON THE REQUESTED DATE/TIME. IF PAYMENT IS NOT RECEIVED BEFORE THE DEADLINE TO COMPLETE AN ORDER, THE ORDER MAY INCUR FEES WHICH MUST BE PAID IN ORDER TO SECURE A SPOT ON OUR CATERING CALENDAR.


I WOULD LIKE TO CANCEL MY CAKE ORDER. CAN I GET A REFUND?

OUR SIGNATURE CAKE DESIGNS CAN BE 100% REFUNDED IF CANCELED AT LEAST 7 DAYS BEFORE THE PICK UP OR DELIVERY DATE / TIME. SIGNATURE CAKE DESIGN ORDERS CAN BE 50% REFUNDED IF CANCELED AT LEAST 36 HOURS BEFORE THE PICK UP OR DELIVERY DATE / TIME. 

CUSTOM CAKE ORDERS CAN BE 50% REFUNDED IF CANCELED AT LEAST 14 DAYS PRIOR TO YOUR PICK UP OR DELIVERY DATE / TIME. 50% OF THE FULL PAYMENT FOR CUSTOM CAKES IS NON-REFUNDABLE AND SHALL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

SORRY, NO REFUNDS FOR NO SHOWS OR SAME DAY CANCELLATIONS.


MISC FAQ

ARE YOU A NUT-FREE OR GLUTEN-FREE FACILITY?

UNFORTUNATELY WE ARE NOT A NUT-FREE OR GLUTEN-FREE FACILITY.

ALL OUR SOFT SERVE, DONUTS, CAKES, MACARONS, ETC ARE MADE ON THE SAME EQUIPMENT AND IN THE SAME WORKSPACE SO, UNFORTUNATELY, THERE IS A POSSIBILITY OF CROSS CONTAMINATION.